Terms of trade for Carmakoma.com
Carmakoma clothes are made with passion for every detail. Therefore we hope that your purchase will
bring joy and satisfaction. However, if you have any questions, please read the following. If you do not
find an answer to your question, don’t hesitate to contact us at info@carmakoma.com.
TERMS OF TRADE FOR CARMAKOMA.COM
Carmakoma clothes are made with passion for every detail. Therefore we hope that your purchase will bring joy and satisfaction. However, if you have any questions, please read the following. If you do not find an answer to your question, don’t hesitate to contact us at: info@carmakoma.com or +45 72302024
Customer service is open weekdays at 10 am - 2 pm
Ordering products
New to carmakoma.com? We sell luxurious plus size fashion wear for curvy girls and women. All the products in our shop can be bought here and now. All you have to do is find your favourite items and pick the right colour and size. Then you just click on the button ’Add to cart’.
By clicking ’Continue Shopping’ you can add more items to your cart following the same procedure. When you are ready to pay for your order, you click ’Proceed to Checkout’. Please keep your shipment address and credit card information ready for payment.
All prices include VAT.
Payment and security
Following means of payment are accepted in our webshop:
Dankort
VISA
VISA Electron
MASTER CARD
EUROCARD
You do not run any risks shopping at carmakoma.com. The transmission is approved by PBS (www.pbs.dk) which ensures the most secure transaction possible.
When you are ready to pay for your order, we automatically redirect you to a secure server, which is a secure zone. A small "Secure Server" icon will appear in your browser window. With Internet Explorer and Firefox this icon will appear as a padlock.
Delivery prices
Shipment inside Denmark:
49,00 DKK.
Shipment outside Denmark: 15.95 Euro (Europe) or 24 Euro (Overseas) shipment fee is added to your price.
Delivery time
Delivery time: 3-5 working days (outside Denmark). Your products will be shipped via Post Danmark (Danish post services) or GLS.
All orders submitted before 12 pm on working days will be shipped on the same day.
During large sales and in the month of December extra delivery time can occur. If you need your order before a certain date, please give notice in the ’comments’ field when you place your order. We will do our best to make sure that you will receive your order before this date.
Exchange/returned goods
Did you order the wrong size or did the product not meet your expectations?
In case you regret your purchase it is possible to return any item within 14 days of the date the product was received. Should you regret your purchase the product must stay unworn and the carmakoma label intact. It is very important that the product is returned in the same condition as received.
Return shipment expenses will be covered by you.
We will retransfer the money to your account within 7 days. Please enclose your name, invoice number and your request for a refund, preferably written on a copy of your invoice. When returning the product please inform us of your sort code (4 digits) and account number (7-10 digits) of the bank account to which the money should be transferred.
DISCLAIMER: PRICE ERRORS AND OUT OF STOCK PRODUCTS.
We will accept your purchase by sending you the product. However, your purchase will only be accepted, if the prices and descriptions shown in the webshop are correct. Likewise your order will only be accepted if the product is in stock.
Claims
carmakoma.com inspects all items before shipping. May you find a defect on our product please return it and enclose a complaint. The product will be repaired or replaced by a new delivery within 7 days of the date the product was received.
If we are not able to replace the product, the paid amount will be refunded within 7 days. Additionally, we refer to the two year time limit for claims in accordance with the Danish Sale of Goods Act.
Claims can be sent to our address:
Carmakoma
Hjulmagervej 4A
7100 Vejle
Denmark
Tel: +45 72302024
Frequently asked questions
Do you have a shopping catalogue?
You can see our online CATALOGUE here.
Must I order online?
Yes. A vast majority of our orders is proceeded online.
Can I return my order even if I bought it at reduced price?
Yes. We will exchange your product for another. We don't repay on styles on reduced price.
Can I track my order?
Yes. You will automatically receive an order confirmation that you can use to track your order.
Can I pick up my order directly from your stock?
No. Unfortunately, that is not possible. The processing time is much faster when we send you the product.
When will you with draw the money?
The money is withdrawn when the order is ready for shipment.
Can you deliver my order to an agreed-upon place?
Yes, if you fill out an authorization with Post Danmark or GLS.
What happens if I am not home when my order arrives?
Contact your local delivery system for instructions. We recommend that you have the order sent to your work place so that someone will always be there to receive it.
Can I stop by to return or exchange a product?
No. All products must be sent to our address.
Carmakoma I/S
Multihuset
Hjulmagervej 4A
7100 Vejle
Denmark
To which countries do you deliver?
We deliver all over the world.
How do I make contact with you?
If you still have questions, please do not hesitate to contact us at: info@carmakoma.com or +45 72302024
Customer service is open weekdays at 10 am - 2 pm
