Terms of trade for Carmakoma.com
Carmakoma clothes are made with passion for every detail. Therefore we hope that your purchase will
bring joy and satisfaction. However, if you have any questions, please read the following. If you do not
find an answer to your question, don’t hesitate to contact us at firstname.lastname@example.org.
TERMS OF TRADE FOR CARMAKOMA.COM
Carmakoma clothes are made with passion for every detail. Therefore we hope that your purchase will bring joy and satisfaction. However, if you have any questions, please read the following. If you do not find an answer to your question, don’t hesitate to contact us at: email@example.com or +45 72302024
Customer service is open weekdays at 10 am - 2 pm
New to carmakoma.com? We sell luxurious plus size fashion wear for curvy girls and women. All the products in our shop can be bought here and now. All you have to do is find your favourite items and pick the right colour and size. Then you just click on the button ’Add to cart’.
By clicking ’Continue Shopping’ you can add more items to your cart following the same procedure. When you are ready to pay for your order, you click ’Proceed to Checkout’. Please keep your shipment address and credit card information ready for payment.
All prices include VAT.
As a buying costumer outside EU - Customs duty is charged on the price of the goods plus shipping costs and varies depending on the type of goods you buy. Please check out your country policy on custom duties, before placing your order.
Payment and security
Following means of payment are accepted in our webshop:
The transmission is approved by PBS (www.pbs.dk) which ensures the most secure transaction possible.
When you are ready to pay for your order, we automatically redirect you to a secure server, which is a secure zone. A small "Secure Server" icon will appear in your browser window. With Internet Explorer and Firefox this icon will appear as a padlock.
Free shipment with GLS inside Denmark.
Shipment with Postdanmark 59,00 DKK inside Denmark.
All shipments to countries outside Denmark 140,00 DKK with UPS.
Delivery time: 3-5 working days (outside Denmark). Your products will be shipped via UPS.
As a private customer at Carmakoma.com you need to be aware of the fact, that you can be required to declare your purchased items, if your need them to be dispatched to countries outside of the European Union, with no signed business agreement with Denmark.
This claim is not made by Carmakoma, but is standard procedure at consignment of goods to countries outside of the European Union, with no signed business agreement with Denmark.
Remember always to look into the regulations of customs clearance in the specific country you want your items send to.
During large sales and in the month of December extra delivery time can occur. If you need your order before a certain date, please give notice in the ’comments’ field when you place your order. We will do our best to make sure that you will receive your order before this date.
Did you order the wrong size or did the product not meet your expectations?
In case you regret your purchase it is possible to return any item within 14 days of the date the product was received.
If you want to exchange your purchase for another size or colour, please fill in the return note with the relevant information such as: name, order number and the size / colour you wish in return.
If you want to exchange your purchase for another item, please return the purchased item and reorder your preferred item.
If you want your payment reimbursed, please fill in the return note with the relevant information. As soon as we receive your return package, we will process your case and transfer your payment to the account used for your online purchase.
Items purchased using vouchers / gift cards can be returned, only with the issuance of new vouchers/ cards.
Your right to return no longer applies if the item is not returned in the same condition as received. I.e if the sales value of the item has been reduced by you. E.g. the product lacks hangtags, it has been damaged, it holds smell of smoke/perfume or if there are traces of make-up.
Return shipment expenses will be covered by you.
Returns received during sale will be exchanged to other sizes - In case of sold out items a voucher will be issued by mail.
DISCLAIMER: PRICE ERRORS AND OUT OF STOCK PRODUCTS.
We will accept your purchase by sending you the product. However, your purchase will only be accepted, if the prices and descriptions shown in the webshop are correct. Likewise your order will only be accepted if the product is in stock.
carmakoma.com inspects all items before shipping. May you find a defect on our product please return it and enclose a complaint. The product will be repaired or replaced by a new delivery within 7 days of the date the product was received.
If we are not able to replace the product, the paid amount will be refunded within 7 days. Additionally, we refer to the two year time limit for claims in accordance with the Danish Sale of Goods Act.
Claims can be sent to our address:
Tel: +45 72302024
Frequently asked questions
Do you have a shopping catalogue?
You can see our online CATALOGUE here.
Must I order online?
Yes. A vast majority of our orders is proceeded online.
Can I return my order even if I bought it at reduced price?
Yes. We will exchange your product for another. We don't repay on styles on reduced price.
Can I pick up my order directly from your stock?
No. Unfortunately, that is not possible. The processing time is much faster when we send you the product.
When will you with draw the money?
The money is withdrawn when the order is ready for shipment.
What happens if I am not home when my order arrives?
Contact your local delivery system for instructions. We recommend that you have the order sent to your work place so that someone will always be there to receive it.
Can I stop by to return or exchange a product?
No. All products must be sent to our address.
To which countries do you deliver?
We deliver all over the world.
How do I make contact with you?
If you still have questions, please do not hesitate to contact us at: firstname.lastname@example.org or +45 72302024
Customer service is open weekdays at 10 am - 2 pm
*Returns received during sale will be exchanged to other sizes - In case of sold out items a voucher will be issued by mail.